{"id":12070,"date":"2022-03-10T08:00:42","date_gmt":"2022-03-10T14:00:42","guid":{"rendered":"https:\/\/traust.com\/?p=12070"},"modified":"2022-09-24T13:36:48","modified_gmt":"2022-09-24T18:36:48","slug":"better-project-communication-using-the-raci-matrix","status":"publish","type":"post","link":"https:\/\/traust.com\/blog\/better-project-communication-using-the-raci-matrix\/","title":{"rendered":"Better Project Communication Using the RACI Matrix"},"content":{"rendered":"<p>In most custom software development or digital transformation projects, there will be several levels of stakeholders. This includes everyone from people doing the day-to-day work to senior executives who only need to be kept informed. This latter group are involved much less frequently but still want to feel like they know what\u2019s happening. The <a href=\"https:\/\/en.wikipedia.org\/wiki\/Responsibility_assignment_matrix\">RACI matrix<\/a> can be used to manage communication with all of the stakeholders on a project or initiative.<\/p>\n<p>RACI is a project management term that stands for Responsible-Accountable-Consulted-Informed. The idea behind RACI is that there are people who need to be involved in decision-making processes, but not everyone needs to be involved at the same level. (It can also be called a responsibility assignment matrix, but we like the more memorable RACI acronym.)<\/p>\n<p>In the RACI matrix, the four roles that stakeholders might play in any project include:<\/p>\n<ul>\n<li><strong>Responsible<\/strong>: These are the people who are responsible for doing the work. They must complete the\u00a0task\/objective or are accountable for making the decision. Note that several people can be jointly\u00a0Responsible.<\/li>\n<li><strong>Accountable:<\/strong>This stakeholder is the \u201cowner\u201d of the work. They\u00a0must sign off on or approve any tasks, objectives, or decisions that are made. In general, successful projects will have only one person in the\u00a0Accountable box.\u00a0We want to avoid having \u201ctoo many chefs in the kitchen.\u201d<\/li>\n<li><strong>Consulted<\/strong>: These are the people who need to give input before the work can\u00a0be done or approved. In <a href=\"https:\/\/traust.com\/solutions\/custom-business-software\/\">custom business software<\/a>, they are often the subject matter experts who will be using the tool. They need to be kept \u201cin the loop\u201d as active project\u00a0participants.<\/li>\n<li><strong>Informed:<\/strong>Last but not least are the stakeholders who need to be kept informed. They\u00a0need updates on progress or decisions, but you don\u2019t need their input.<\/li>\n<\/ul>\n<h2>Using the RACI Matrix<\/h2>\n<p>As you are planning important software or technology projects, put your each of your stakeholders into one of the boxes in the RACI matrix. Then, as decisions and major milestones are reached, there\u2019s no question about who needs to be involved in decision-making processes and who needs to be communicated to when decisions are made.<\/p>\n<p>In every statement of work (SOW), we recommend that there\u2019s a communication plan \u2014 not only for the client\u2019s stakeholders, but also with key members of the Traust team. That way our management team can keep a pulse on projects, even when they aren\u2019t involved in the daily work. We work with the project manager to make sure we\u2019ve got regular check-ins and know the status of project milestones. And when our consultants are making major project decisions, they know to check with both the client and our internal team. For example, sometimes we need to make a decision that is out-of-scope or could have multiple perspectives on the right path forward. In those instances, the RACI matrix sets forth a clear plan for communicating with the project\u2019s stakeholders.<\/p>\n<p>As business consultants, we\u2019re always thinking about the big picture \u2014 not just how to code the software. Need help planning your next big digital transformation or enterprise modernization project? <a href=\"https:\/\/traust.com\/contact\/\">Give us a call today.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The idea behind RACI is that there are people who need to be involved in decision-making processes, but not everyone needs to be involved at the same level.<\/p>\n","protected":false},"author":4,"featured_media":12071,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2,45],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Better Project Communication Using the RACI Matrix - Traust<\/title>\n<meta name=\"description\" content=\"The RACI matrix can be used to manage communication with all of the stakeholders on a project or initiative.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/traust.com\/blog\/better-project-communication-using-the-raci-matrix\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Better Project Communication Using the RACI Matrix - 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